Diamond Hideout

Questions

Frequently asked.

Everything you need to know about the process, diamonds, pricing, and beyond.

About the Process

Just reach out with your ideas or inspiration photos! From there, we’ll discuss your vision, budget, and timeline to create a design that’s uniquely yours.
For a diamond quote, I’ll need the carat size, any specific preferences you have, and your budget. For a setting quote, please share any inspiration photos or design ideas, the ring size, and your budget.
Typically, custom pieces take 4 to 6 weeks to complete, depending on complexity and availability of materials. I’ll keep you updated every step of the way!
Yes! We'll confirm the design, and then you will mail me your stone.
Yes! Initial consultations are complimentary, whether via phone call or virtual, so we can discuss your ideas and get started.

Diamonds & Stones

Yes! All diamonds come with an IGI certification to guarantee quality and authenticity.
I currently source only lab-grown diamonds, as that is where my passion lies!
Absolutely! I’ll share detailed photos and videos so you can see your stone up close before making a decision. I will also give you my opinion since I am your in-person eyes!!

Pricing & Quotes

Your quote remains valid unless there is an increase in stone prices, gold, or tariffs.
Price depends on factors like carat weight, color, clarity, and the complexity of the setting design.
There's a $50 non-refundable sourcing fee to view stones initially via 360 video, as well as pulling stones in person for inspection, photos, and videos. The sourcing fee is later applied to the stone you choose.
Yes, there is $50 non-refundable CAD fee to get the rendering started. While minor CAD changes are free, they are limited to (3) CAD changes. In the case we completely change the design, a new CAD fee will be requested.

Shipping & Delivery

Please allow 2–3 business days for your order to be processed before it ships.
I ship via UPS 2-Day, so your order should arrive within two business days once it’s shipped.
Yes! Taxes and import fees are the responsibility of the customer.
Yes, all shipments are fully insured for your peace of mind. However, once the package is delivered, I am not liable for lost or stolen items. If this happens, please contact UPS directly to file a claim.

Warranty & Care

Yes — I provide a one-year warranty from the date you receive your ring. This includes one resize for $50 (may vary), repair or replacement of any side stones, tightening of a loose main stone, and correction of any manufacturing errors on my end. Shipping is the responsibility of the customer. I also highly recommend insuring your piece through Jewelers Mutual Insurance as soon as you receive it. They cover almost anything that could happen to your jewelry, and they’re who I personally use!
To keep your piece shining, avoid harsh chemicals, remove jewelry during physical activities, and clean gently with mild soap and a soft brush.

Payment & Policies

I accept major credit cards, debit cards, PayPal, Google Pay, and Shop Pay.
At this time, I don’t offer financing, but I’m happy to discuss flexible payment options for custom orders.
Due to the custom nature of my work, returns are not accepted.