Custom Designs

We’re all about crafting your perfect piece with trust and a whole lot of sparkle. Our policies are straightforward because we want you to feel great about choosing us. Here’s the scoop on how we handle custom orders, refunds, and everything in between:

Getting Your Custom Vision Started

Every piece we make is 100% custom—no off-the-shelf stuff here. When you’re ready to bring a loose diamond to life, we’ll need a 50% deposit upfront to kick things off. That’s our handshake to start designing and sourcing just for you. Since it’s a one-of-a-kind creation, that deposit’s non-refundable—it’s what fuels the 6-8 weeks we’ll spend building your dream from scratch.

Your Say Matters

Tell us what you’re picturing—send pics, sketches, or just your wildest jewelry ideas. We’ll whip up a 3D CAD design to show you what’s coming. Take your time to tweak it until it’s spot-on, because once you give the green light, we’ll get to work. If we can’t nail your vision at this stage, we’ll call it off early and refund that deposit—no hard feelings. But once we’re rolling, it’s full steam ahead!

Crafting & Finishing

Over those 6-8 weeks, we’ll set your diamond and perfect every detail—band, prongs, you name it. When it’s done, we’ll send you a sneak peek with photos and videos so you can see the magic up close. Love it? We’ll ask for the final 50% payment, then ship it your way with insured 2-day FedEx, packed in our Diamond Hideout box with a little authenticity note from us. If it’s not what we promised when you see those pics, we’ll fix it before it ships—your happiness is the goal.

Keeping It Final

Once your custom piece hits the road, it’s yours to cherish—we don’t do returns or swaps after shipping. Why? Every jewel’s made just for you, not for anyone else. But if something’s off during that pre-shipment peek—like it doesn’t match the CAD you approved—we’ll make it right or start over, no extra charge. After it’s in your hands, though, it’s a done deal—crafted with too much love to come back!

Extras Like Appraisals or Jewelers

Want an appraisal? We’ll add a week to get it appraised by pros—just know that fee sticks once we start. Need us to send your diamond to your jeweler? We’ll handle it for a small charge, but once it’s with them, their work’s on them—we’ve done our part.

We’ll keep your diamond’s IGI or GIA secrets safe, sharing those fancy cert details only if you ask. And every step’s double-checked by us, so you’re getting pure, ethical lab-grown brilliance. At Diamond Hideout, we’ll bend over backwards to make it yours—but our policies keep the sparkle flowing for everyone.